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Freshko Prime


Fruits &vegetables Grocery and Stamples Beverages Biscuits And Snacks Beauty Products Household Needs Breakfast and Dairy Baby And Kids Noodles & Instant Foods

Contact Us:-

[email protected] +91-9358529545

Frequently Asked Questions

What is freshko.in?

freshko.in (Kalpana Incorporation) is an online food and grocery store. With over 5,000 products and over a 1000 brands in our catalogue you will find everything you are looking for. Right from fresh Fruits and Vegetables, Rice and Dals, Spices and Seasonings to Packaged products, Beverages, Personal care products – we have it all.
Choose from a wide range of options in every category, exclusively handpicked to help you find the best quality available at the lowest prices. Select a time slot for delivery and your order will be delivered right to your doorstep, anywhere in your city. You can pay online using your debit / credit card or by cash /paytm on delivery.
We guarantee on time delivery, and the best quality!

Why should I use freshko.in?
freshko.in allows you to walk away from the drudgery of grocery shopping and welcome an easy relaxed way of browsing and shopping for groceries. Discover new products and shop for all your food and grocery needs from the comfort of your home or office. No more getting stuck in traffic jams, paying for parking, standing in long queues and carrying heavy bags – get everything you need, when you need, right at your doorstep. Food shopping online is now easy as every product on your monthly shopping list, is now available online at freshko.in. In freshko we belive in fast delivery, good quaily and quantity.

How do I register?
You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Do I have to necessarily register to shop on freshko?
You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your freshko account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate order

Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one freshko account only.

What are the modes of payment?
You can pay for your order on freshko.in using the following modes of payment:
a. Cash on delivery.
b. Credit and debit cards (VISA / Mastercard).
c. Paytm on delivery

Is it safe to use my credit/ debit card on freshko?
Yes it is absolutely safe to use your card on freshko.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your freshko account.

How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How much are the delivery charges?
For non prime customer order below 499 than delivery charges is 40 rs. And order above 499 than there is no any delivery charges. For prime customers there is no delivery charges .

What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge as below.
Orders above Rs.499 are free.
Express Delivery Time 30 to 90 mins.
Fast Delivery Timing 1 to 3 Hours.
Normal Delivery Time 3 to 6 Hours.

What is Freshko Prime?
Freshko prime is a membership program that gives you acces to order your daily needs product i.e fruits,vegetables.breads,egg ,curd,milk,butter and any other product which is available on freshko without any delivery charges. Now you can order your daily vegetables and fruits on freshko on daily basis.

What is the benefits of joining freshko prime?
No minimum order value required
No delivery charges.
Express delivery and fast delivery options available wihout any delivery charges.
You can order your daily needs products i.e fruits, vegetables,milk and milk products
eggs, breads and other daily needs products on daily basis.

How to join Freshko Prime?

Click on the link on the top on freshko prime and fill the form.

Is Freshko Prime is chargable?

No, Freshko prime is not chargable

Return – Refund
We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

Return Policy – Time Limits:
1. Perishable goods: Within 48 hours from the delivery date
2. Other goods : Within 7 days from the delivery date.

I’d like to suggest some products. Who do I contact?
If you are unable to find a product or brand that you would like to shop for, please write to us at [email protected]  contact us or whatsup us at :+919358529545 and we will try our best to make the product available to you.